Standard Orders

We process standard orders quickly to ensure timely delivery. If you wish to cancel an order for an in-stock item, please contact us within 24 hours of placing the order. Cancellation requests received within this window will be fully refunded to the original payment method.

Made-to-Order & Custom Items

Because these pieces are crafted specifically for you, our cancellation policy for custom orders is as follows:

• Within 48 hours: You may cancel for a full refund.
• After 48 hours: Production has likely begun. Cancellations requested after this period will incur a 50% material fee, with the remaining balance refunded.
• After shipment: Once a custom order has shipped, it is final sale and cannot be cancelled or returned.

How to Cancel

To request a cancellation, please email our concierge team immediately at [email protected] with your Order Number and specific request. We will do our best to accommodate you.