Frequently Asked Questions
Find answers to common questions about orders, shipping, returns, and more.
Orders & Shipping
How long does shipping take?
Standard shipping takes 5-7 business days. Express shipping (2-3 business days) is available for an additional fee. Free shipping is available on orders over $35.
How can I track my order?
Once your order ships, you'll receive an email with a tracking number. You can also track your order by visiting our Track Order page.
Do you ship internationally?
Yes! We ship to over 50 countries worldwide. International shipping rates and delivery times vary by location.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of purchase. Items must be in original condition with all packaging.
How long do refunds take?
Once we receive your return, refunds are processed within 5-7 business days.
Account & Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and Apple Pay. All transactions are secured with SSL encryption.
How do I reset my password?
Visit our Forgot Password page and enter your email address.