Frequently Asked Questions
Find answers to common questions about our products, shipping, and services.
Orders & Shipping
Where do you ship to? expand_more
We currently ship to the United States, Canada, United Kingdom, and select countries in Europe. For international shipping inquiries outside these regions, please contact our support team.
How long will it take for my furniture to arrive? expand_more
In-stock items typically ship within 5-7 business days. Custom or made-to-order pieces may take 8-12 weeks. You will receive an estimated delivery date at checkout and can track your order status in your account dashboard.
Do you offer white-glove delivery? expand_more
Yes, all large furniture items include our premium white-glove delivery service. This includes scheduled delivery, room-of-choice placement, assembly, and removal of all packaging materials.
Products & Care
Can I customize the fabric or finish? expand_more
Absolutely. Many of our sofas, chairs, and tables are available in a variety of premium fabrics, leathers, and wood finishes. Visit our "Custom" section or contact a design consultant for assistance.
How do I care for my velvet furniture? expand_more
We recommend regular vacuuming with a soft brush attachment to remove dust. For spills, blot immediately with a clean, dry cloth. Avoid direct sunlight to prevent fading. Professional cleaning is recommended for deep stains.
Returns & Warranty
What is your return policy? expand_more
We want you to love your purchase. If you are not satisfied, you may return eligible items within 30 days of delivery for a refund, less a restocking fee. Custom orders are non-refundable unless defective.
Is there a warranty? expand_more
Yes, all Majestic Furniture products come with a 5-year limited warranty covering defects in materials and workmanship. Please see our Warranty page for full details.